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Error “Stopping Services” while Upgrading to CU1 for Configuration Manager 2012 R2 SP1

While upgrading to Cumulative Update 1 for System Center Configuration Manager 2012 R2 SP1 (lets not get into the ConfigMgr release naming conventions) the installer received an error attempting to "stop services".

SCCM Update Error Stopping Services

Reviewing the logs in closer detail shows the culprit service is "tmlisten". This service belongs to Trend Micro Virus Scanner and for obvious security reasons the CU1 installer does not have the ability to stop the antivirus service. You will need to manually stop the service which likely requires a Trend Antivirus administrative password before you can continue.

tmlisten service cant be stopped

Once the service is manually stopped you should be able to continue with the installation.

successfuly installed configmgr CU1 for 2012 R2 SP1

All Green Means All Good.

Successfully Installed ConfigMgr CU1 for 2012 R2 SP1

Successfully Installed ConfigMgr CU1 for 2012 R2 SP1

Neil Bryan
IT Consultant & Technical Trainer
Neil Bryan is an IT consultant and technical trainer specializing in VMware, Citrix and Microsoft virtualization and infrastructure.

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